Some complaints around the durability of certain bedroom pieces. My protection plan covers this, i even called right after it happened. Complaints to the BBB go unanswered. Must pay attention to those fine prints or it'll get you like it did me. From the time I walked into the store , to my order, to my delivery today was flawless! See how it all works here. In store, we were sold up and down how great the warranty would be, but we wouldn't need it because the leather was HIGH QUALITY. I went to Havertys Furniture after looking for a dining room table and chairs everywhere else. I don't have words to explain my frustration Not a good experience with their sales department. Nate was fantastic and you should definitely ask for him. etc. We are waiting for our fourth (yes, fourth!) They went the extra mile to make sure my sofas were in great condition. Conclusion . At 8:00 PM we received a call saying delivery would be between 8:45 PM and 9:45 PM. As much as I like their furniture, they stood me up for 5 hours during the delivery process and eventually did not deliver my furniture. THIS PLACE IS A SCAM! If you read their "privacy policy" none of this information is guaranteed to be safe and not shared for marketing purposes. Telephone: +1 703-444-0944 . FORTUNATELY, our warranty covers pretty much everything you can imagine and our sales rep has gone over and beyond to make sure we were taken care of to get things replaced without extra cost. How lazy is that!? I would highly recommend the store! Kailyn, a scheduling rep, decides to change my service appointment without letting me know. Again, I said I wanted to cancel and was told I would be charged 25% of my total order! There are decent selections of furniture. A "Oh Sorry" was about the extent of what we got. Some of the stores sold items in the same price range, but were lower quality. I purchased a sectional sofa from Haverty's and it was poor quality. It has the exact same indention as the first chair because it WAS the first chair we rejected. Would highly recommend you stop in as they have quality pieces at reasonable prices. Third call and they said it was pushed back 2-3 weeks. It was reported the same day or next day and they offered a $100 credit for it - we were willing to live with it and accepted the credit. Haverty's at Towson Markeplace out of business???? Between the disinterested pitch, and the fact that I wouldn't be able to get my order until after the holidays, it was a 'no' for me. I took half a day off from work, skipped a meeting at school and postponed all assignments to receive the delivery. Very irresponsible and unprofessional. 8/24/2020. Havertys Furniture 22 reviews Claimed $$ Furniture Stores, Mattresses Edit Closed 10:00 AM - 7:00 PM See hours See all 5 photos Write a review Add photo Location & Hours 3255 Peachtree Rd Ste 101 Atlanta, GA 30305 Buckhead Get directions Edit business info You Might Also Consider Sponsored Innovative Mechanical 101 Can't deny that. Nothing happened. Youll be throwing it away if you go here. Came out again, replaced the couch. The sales associate who helped me the whole time was nice and helpful, but clearly preoccupied with assisting her other client and coworker on the phone. Truly one of the worst experiences of my life. How can u sell something that isn't available? Some shoppers have also mentioned degrading comfort for certain mattresses and others having issues with lumpiness. Customer service has refused to do anything because they basically implied that my 173 pound body sitting on the sofa for 4 months has caused the cushions to lose its shape. I was the last but one stop. Pretty pricey, but there were some affordable on-sale items. Customers like the look of the bedroom pieces available to them, although there are some mixed reviews about their delivery experience and the lastingness of certain pieces. Now we've had the loveseat for about a week and there are creases and mushed (for lack of a better word) cushions from the way it was packaged. This is completely joke of coverage. Yay! Too bad.furniture seemed niceover priced, but nice. Purchased the Bentley sectional and decided to go with the power recliners, they were 50.00 more than the regular recliner, so we thought ok an extra 100.00, we will try the power recliners. However, we had not even left the parking lot when we were called and told they would not be able to deliver our order on Monday, June 30, but we would have to wait until Saturday, July 5. Ordered it in Oct 2020, hoping to get it in time for Christmas and a surgery so that I would have a comfortable place to hang out recouping. Delivery was right on time. Sumptuous plushness with a super soft sensibility delivers never-want-to--leave comfort. "The average transaction involving a designer now totals nearly $5,000. Designer 3D Room Planner, Havertys Furniture Cos. Still waiting for our refund. They were $800 a piece. What a crock. I didn't feel like we were being sold to as much as she was interested in helping us find the right fit for us. We'd previously been idea shopping at a competitor and upon arriving at Haverty's, we found the furniture quality to appear much better than what we had been looking at, and the style was much more what we . Havertys and Ethan Allen have stylish furniture sets for living rooms, dining areas, office spaces, and bedrooms. 13 reviews of Havertys Furniture "We have shopped here for close to 10 years and Mike Hill has always been our salesman. It's awesome. top online furniture alternative, Arhaus. Other returns? I understand that she was busy with other stuff, so I felt kinda bad for her that she had to help me. I immediately found the pieces that I needed for both my living room and family rooms. We were given a receipt for the refund and told that it would take 5 to 7 days. We really enjoyed our shopping experience with Haverty's. Very unhappy with this purchase. Ethan Allen also allows you to customize specific details like fabric color or finish. Tips for customizing your furniture. It is comfy. When it final came in the day before delivery we got a phone call. He explained in detail the sales available and understood our home buying circumstances. Overall, most customers have good things to say about the Havertys furniture options, but there were some disagreements about durability, delivery, and customer service in some instances. Was promised by sales people that if it couldn't be fixed, they would give me a standard box spring and take back the power foundation. Don't go. They have a huge selection of furniture! Finally, an attempt to fix their mistake they promise a brand new couch. Sofa love seat three tables and a lamp NO PROBLEMS. Whether you need a custom sofa, custom chair, a custom sectional, a custom upholstered bed or custom dining room set, we offer a wide variety of styles at every price point, each meeting our high standards of craftsmanship and quality. Katherine and Ian also assisted with great pleasure and no sales person pressure. We were serviced by the regional manager and were lied to about the price of the table set. I don't want to tell anyone where to shop.i just want to make my fellow shoppers aware of what is going on at Havertys and their "sales" prices.Beware!! Then she proceeded to tell me about their current free delivery promo, so I was also able to receive a credit for that. As they are taking up the dresser up the stairs I notice a chip on one of the legs. What they did not know is that my wife has been looking at this table for months waiting for Black Friday. Havertys Clearance Center 10 reviews Claimed $$ Furniture Stores, Mattresses Closed 10:00 AM - 6:00 PM See hours Add photo or video Write a review Add photo Location & Hours Suggest an edit 4075 N US Hwy 1 Cocoa, FL 32927 Get directions You Might Also Consider Sponsored Macy's 12 7.1 miles away from Havertys Clearance Center Explore. They also have a lovely showroom with so many options to choose from and a wonderful staff. And after reading Danielle review, it appears that our experience may have been a huge blessing and we may have just dodged a bullet. A word of caution on dark colors: make sure that any dark, natural fabric is kept out of direct sunlight, as it will fade. That statement is utter nonsense. Customize this item to see more colors and other ways to make it your own. When it comes to your own comfort, your own body is the only North Star. When autocomplete results are available use up and down arrows to review and enter to select. Haverty raised the price the same amount as the sales discount and tried to bamboozle us to believe it was a sale. (Will F. was our salesperson). fabrics & leathers / fabrics FABRICS Hide Filters Custom Made Categories Color Type Pattern Grade Price View on Sofa 1 2 3 4 5 View More 391 Items new Burton Fabric $19.00 Now $15.20 view swatch Burton Linen (Q6539): casual woven solid view swatch Burton Smoke (Q6553): casual woven solid view swatch Burton Navy (Q6588): casual woven solid new Do NOT buy from Havertys. The salespeople are kind, courteous, and helpful. Today. Is this theft???? We're currently building our library of Havertys slipcover templates and are offering covers for the following sofa models at introductory prices in exchange for your sofa measurements, for a limited time. Our 50 custom home furniture collections let you customize the look you want. Search. I've used it only once but it worked flawlessly. It was welcoming and helpful, but not pushy. No hassle shopping. This entire process was mishandled by Kailyn and Bobbett Guinness inappropriately attempted to cover for her. They never ordered the furniture because it was not paid for in full. I went in the store to ordered my Couch Thursday and my couch was delivered today! Two months and a half after that, today, we received the right sofa but the chair with a different fabric. I spoke with a manager Bobbett Guinness, after Kailyn passively aggressively places me on hold when I challenged her on the process. Add. And that's when we cancelled the order, because a month is too freakin' long to have to wait for a stupid couch, especially when there are twenty other furniture stores in the area that can deliver on schedule. is wrong) B: once you know what to call it it's sold all over including AMAZON. Or find a way to make a small identifier on the item. Ready to switch up your living room aesthetic? Very happy with my Harvertys furniture. Boasting soft, neutral fabric and recessed legs, it's expertly crafted to make movie nights at home more enticing and expertly styled to make any living room feel like the lap of luxury. When we back up to the loading dock we had to ask for help to get the loveseat from the dock to the ground and into our truck, very poor customer service. Refresh your space with the streamlined styling of our Shiloh sofa. The desk came damaged, the delivery guys took it back. Guess they thought we were blind. 2022-2023 Slumber Search $1,000 Scholarship, I recently had the interior of the house repainted, I purchased a Bedroom Combo from Havertys, Really impressed with their engagement at the store, As with every furniture store, I was greeted by a sales person, This company has the absolute worse Customer Service, I came in looking for a jewel-toned sectional, After spending several thousands of dollars, The furniture we ordered was absolutely fabulous, Haverty's at Towson Markeplace out of business, If it wasn't for the fact that I had already purchase, Truly one of the worst experiences of my life, I had a very good shopping experience at Haverty's, I really love the look of the furniture in here, We really enjoyed our shopping experience with Haverty', Ordered chair July 2021 and still no delivery, TERRIBLE QUALITY CONTROL MEANS TERRIBLE PRODUCT, Horrible furniture quality, and incompetent Customer Service/Service Technicians/Delivery, All Show - Poor Quality (service and product). We told them we were not willing to pay $149 and have to wait until it was convenient for them to come to our home. They were so helpful! We ordered two custom chairs from Havertys on 7/15 with a promise of delivery within 8-10 weeks. Havertys. Better yet. I have never experienced such a poorly run furniture store. He kept telling me my only option was to pay cash because they weren't running any specials. My new Couch is so comfortable and it's only been 2 hrs! We had a great experience at Haverty's after a nightmare experience with Ashley's. Some complaints with comfort and longevity reported. Next level logistics, providing real-time truck tracking, driver name and photo, and updates. Thank you ! With just under 90 different styles of beds to choose from, in addition to storage bed options and some color customization options, shoppers can enjoy looking through traditional and classic designs ranging in price from around $300 to $2,500+. 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